Privacy Policy

At NutriPal, we value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.​


     NutriPal Healthcare Pvt Ltd, having its registered office address at S-K, 102, Shastri Nagar, Ghaziabad, Uttar Pradesh-201002,

is committed to respecting the privacy of every person who shares information with it or whose information it receives. Your privacy is important to Us and We strive to take care and protection of the information We receive from You to the best of our ability.

This Privacy Policy (“Privacy Policy”) applies to the collection, storage, use, processing, disclosure and transfer of your Personal Information (defined below) when You use the NutriPal website available at URL: operated by NutriPal, and covering all your interactions with your health coach, including whatsapp chat interactions, sharing of health reports and documents, as well as video/ audio consultations with the coach. 

The terms ‘You’ or ‘Your’ refer to you as the user (registered or unregistered) of the Website, Application or Services and the terms ‘We’, ‘Us” and ‘Our’ refer to NutriPal healthcare.




  1. By subscribing with us on our packages , You hereby consent to the collection, receipt, storage, use, processing, disclosure and transfer of your Personal Information in accordance with the provisions of this Privacy Policy.

  2. You acknowledge that You are providing Your Personal Information out of Your free will. Where Your information has been provided by a Primary user who is authorized by You, You hereby confirm that you have provided Your written consent to such Primary User to provide Us with your Personal Information. Further, You hereby acknowledge that the collection/receipt of Your Personal Information by NutriPal is necessary for the Purposes identified hereunder. You hereby consent that the collection, receipt, storage, processing, use, disclosure and transfer of any Personal Information shall not cause any wrongful loss to You if it is done in accordance with the provisions of this Privacy Policy.

  3. You have the option not to provide Us the Personal Information sought to be collected. You will also have an option to withdraw Your consent at any point, provided such withdrawal of the consent is intimated to Us in writing. 



  1. We may update this Privacy Policy from time to time. There is a tab at the end of the Privacy Policy which indicates when the Privacy Policy was last updated.

  2. When We update Our Privacy Policy, we will intimate You of the amendments on Your registered email ID or on the Website or through the customer support whatsapp number.



   The kinds of information that We collect about You include but are not limited to the following:

  1. Patient/Caregiver/Doctor/Health Care Professional Name,

  2. Birth date/age,

  3. Blood group,

  4. Gender,

  5. Phone number/mobile number,

  6. Email address,

  7. Physical, physiological and mental health condition, provided by You and/or Your Health Care Professional or accessible from Your medical records,

  8. personal medical records and history,

  9. Valid financial information at time of purchase of product/Services and/or online payment,

  10. User details as provided at the time of registration or thereafter,

  11. Records of interaction with NutriPal coaches & representatives

  12. Your usage details such as time, frequency, duration and pattern of use, features used

  13. Master and transaction data and other data stored in Your user account,

  14. Any other information that is willingly shared by You

 (collectively referred to as “Personal Information”).



   The methods by which We collect Your Personal Information include but are not limited to the following:

  1. When You register on Our Website

  2. When You provide Your Personal Information to Us on pre-consultation form

  3. During your interactions with the coach on whatsapp/ audio/ video consultations

  4. When You use the features on Our Website



   Your Personal Information may be used for various purposes including but not limited to the following:

  • To provide effective coaching Services to you

  • To perform studies, research and analysis for improving Our information, analysis, services and technologies

  • To contact You via phone, SMS, email or third party communication services such as Whatsapp, etc. for appointments, technical issues, payment reminders and other security announcements;

  • To send promotional mailings from Us or any of Our channel partners via SMS, email, snail mail or third party communication services such as WhatsApp, Facebook etc.;

  • To advertise products and Services of NutriPal

  • To transfer information about You if We are acquired by or merged with another company;

  • To share with Our business partners for provision of specific services You have ordered so as to enable them to provide effective services to You;

  • To administer or otherwise carry out Our obligations in relation to any agreement You have with Us;

  • To respond to subpoenas, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims; and

  • To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of Our Terms of Use, breach of Our agreement with You or as otherwise required by law




  1. The security of Your Personal Information is important to Us. We have adopted reasonable security practices and procedures including role-based access, secure communication etc to ensure that the Personal Information collected is secure. You agree that such measures are secured and adequate. All of your personal information, including medical records, are only accessible by your assigned coach, and a central team that manages overall customer experience and health goals achievement. 

  2. While We will endeavor to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, You acknowledge that the internet is not 100% secure and that since we use whatsapp for coach-customer communications,  We cannot provide any absolute assurance regarding the security of Your Personal Information shared on whatsapp chat with coaches. 



  1. During Your interactions with Us, it may happen that We provide/include links and hyperlinks of third party websites. It may also happen that You include links and hyperlinks of third party websites. The listing of such third party external sites (by You or by Us) does not imply endorsement of such site by NutriPal. Such third party sites are governed by their own terms and conditions and when You access such third party sites, You will be governed by the terms of such third party sites. We do not make any representations regarding the availability and performance of any of the external sites. We are not responsible for the content, terms of use, privacy policies and practices of such third party websites.


  1. If You need to update or correct your Personal Information or have any grievance with respect to the processing or use of Your Personal Information, for any reason, You may send updates and corrections to Us at and We will take all reasonable efforts to incorporate the changes within a reasonable period of time.



  1. NutriPal shall store Your Personal Information at least for a period of 90 days from the last date of use of the Services, Website or Application or for such period.



Version No. 1.0

Last Updated: 10th Feb 2020




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A53, Founders Cube, Kamadhenu Layout, B Narayanapura, Mahadevapura, Bengaluru, Karnataka 560016

+91 6366734441

© 2020 by NutriPal Healthcare Pvt. Ltd.

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