NutriPal is legally and professionally equipped to prescribe diet plans and coaching to people of all ages and medical conditions, barring cases where a physician / doctor might explicitly instruct to follow a certain kind of diet.
NutriPal offers a money-back guarantee in the 4th week only i.e. you can ask for a full refund between the 25th and 30th day from your pack start date. The policy is a no-questions asked refund policy (not applicable for one month packs/ subscription), and a full* refund is credited within 6-8 business days once it is approved (deduction of Rs 400* against payment gateway).
Money-back guarantee can only be availed within 30days of the 1st day of the 1st subscription start date with NutriPal i.e. it is not applicable for renewals, cases of partial payment made in first purchase (barring 4 months, 6 months and 12 months packs)
A standard deduction of Rs 400 against payment gateway chargers would be deducted from the refundable amount under the money-back policy
Customers are expected to be fully transparent about their lifestyle, diet & medical conditions to get the best out of our programs. This includes furnishing all relevant health & blood test reports, and disclosing all history of illness/ medical conditions to the best of your ability.
For the person referring:
• Referral benefits are only applicable if the referrer has subscribed for at least 3 months
• You get a 2 weeks extension worth Rs.999, if your referrer signs up for a 3 months pack. However, if they enrol under *Buy now pay later* option, you only get a one week extension.
• You get a 3 week extension, and a complimentary fitness plan & consultation i.e. benefits worth Rs.2500, if your referred friends signs up for 6 months. However, if they enrol under *Buy now pay later* option, your benefits are halved i.e only a 2 weeks extension.
• You get a 3 weeks extension worth Rs.1499 on your pack if you refer someone & they sign up under a couple pack (only for full payment upfront)
• Referral benefits will ONLY be credited to the referrer and cannot be transferred to anyone else
• Benefits are subject to the right of NutriPal Healthcare Pvt Ltd. and can be changed anytime- but will be updated
• Cashback, if applicable, will only be credited to the referrer’s Paytm wallet
• Benefits can only be availed if the person referred by you, pays full amount upfront (Installment payment results in the referrer losing the benefits)
• If you wish to, you can swap the 2 weeks extension with a Paytm cashback of 499 Rs by talking to the support team
For the person referred:
• If you are referred & enrol for a 3 months pack upfront within 48 hours, you get a complimentary one week extension (worth Rs.699) on your pack.
• If you are referred & enrol for a 6 months pack upfront within 48 hours, you get a complimentary 2 weeks extension (worth Rs.999) on your pack. No referral benefits can be availed if you go for partial payment.
Grievances or any complaints or escalations, write to us at firstname.lastname@example.org or call us on +91 6366 734 441, and we will revert within a maximum of 24 hours.